Tag: PR problem

Apr 16

Jeff Varner’s Employer Votes Itself Off United’s PR Crisis Island

So, buried under all the other drama of The Week That Was came this little PR nugget that largely passed under the collective radar of many of us who don’t feel the need to wallow in the less admirable aspects of human nature: Jeff Varner, a contestant on CBS’ reality competition show “Survivor,” gets fired …

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Apr 10

United, Just Stop

United Airlines, stop. Just stop. You’re only making the indefensible worse. United Airlines once again takes over the headlines as the world’s most hated/least trusted corporation for the second time in a week. And they did that in spectacular fashion straight out of Hollywood, with company goons dragging the bloodied, hapless victim…er, passenger, down the …

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Jun 22

PR has a PR Problem…and it’s Journalists, Pt. I

Late last night, as I sat grading final projects from my PR writing students, I had one of the all-news TV stations droning on in the background for the noise to keep me going, I heard it. The “P” word. Actually, he said the “P words – plural. PR Problem. As in, “that company has …

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Feb 12

What We Have Here is a Failure to THINK – Susan G. Komen and Sunday Coffee Contemplations

Could the ongoing Komen PR crisis have been avoided? Yes, simply by taking a step back and THINKING before acting. Komen didn’t take the time to THINK the situation through, to examine their actions from beyond the insiders’ perspective, and so they didn’t anticipate the overpowering backlash against their decision that resulted. Instead of remaining …

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Apr 14

A Tale of Two Writers: What Happens When Blogging Goes Bad?

I’m sure you’ve heard it all before: You’re starting a new professional business venture, and you’re getting advice that establishing your professional image online is an important step you must take toward helping your business find success. So you create a website, carefully populated with information relevant to your customers/clients. You sign up for Twitter, …

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Apr 03

HootSuite Happy Owls Crisis Communications – What if it Were Real?

HootSuite CEO pulled an April Fools prank by sending what was supposed to be an inadvertant email announcing the launch of a new game, Happy Owls, that would represent a move into gaming. The email purported to be directed to investors, the board, and advisors. A follow up email was sent 16 minutes later asking …

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Mar 28

Public Relations Vs. Propaganda

Public Relations‘ perpetual problem: It’s Monday morning after a long weekend, I’m trying to chase away the grouchy mood with copious amounts of coffee and the silliness has already started. Waiting in my inbox was a LinkedIn discussion on whether public relations is a form of propaganda or two different concepts. My response follows: Oh, …

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